Apple faces class action lawsuit over faulty MacBook keyboards

Maricris Jose
		
            		      12:09 PM

Maricris Jose 12:09 PM

Unfortunately for Apple, the curious case of the failing MacBook Pro and MacBook keyboards is refusing to go away. The lawsuits claim that the owner of MacBook and MacBook Pro models manufactured from 2015 and 2016 respectively are experiencing some type of failure. According to AppleInsider, on Friday last week, a class action lawsuit was filed at a court which claimed that Apple knew about the keyboards' defects before the product was actually launched.

The suit states that the design of the keyboard is such that it resists very little amounts of debris or dust, which leads to unregistered keystrokes.

As typing is the console's essential contribution for the laptops, the offended parties contend that when a keys wind up stuck on the MacBook or MacBook Pro the machines, which cost upwards of £1,249, move toward becoming "unsuitable for its ordinary and intended use". "Every one of Apple's current-gen MacBook Pro models, 13" and 15", is sold with a keyboard that can become defective at any moment due to a design failure.

The plaintiffs are seeking legal fees and damages, and also want Apple to publicly admit to a design flaw.

In the time since The Outline first published its piece, AppleInsider conducted an investigation of Genius Bar locations and third-party fix shops showing that 2016 MacBook Pro keyboards were failing twice as much as older models. At its launch, senior VP of Worldwide Marketing Phil Schiller was quoted saying that the butterfly keyboard was "four times more stable than that scissor mechanism", found across keyboards by other laptop makers. Apple has not directly acknowledged the problem.


The suit is being represented by Girard Gibbs LLP, and is inviting more MacBook and MacBook Pro owners with notebooks that use butterfly keys to join the complaint. "[Apple should] return to Plaintiffs and Class members all costs attributable to remedying or replacing defective MacBook laptops, including but not limited to economic losses from the purchase of replacement laptops".

The Outline was the first outlet to substantially cover the magnitude of the issue, writing that Apple Geniuses responsible for diagnosing and repairing these Apple computers would benevolently attribute dead keys and double-spacing spacebars to a "piece of dust" stuck under the keyboard. As Barbaro's MacBook Pro was at this point out of warranty, he was told it would cost more than $700 to fix.

After numerous complaints from consumers, Apple finally responded to the defects with an online guide for cleaning the keyboard with compressed air.

Apple needs to make rounds to the court.

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